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I’m not a chess expert, but like most people, I am aware of the basic rules and I know that it’s a game of skill and strategy. Of course, experienced players will tell me it’s much more than that but… In this article, I would like to use this metaphor to open your mind.

When validating performance for QM and WFM applications, troubleshooting your physical server is also the next best step for finding potential problems.

With the ongoing upgrades being performed by the Calabrio development team and the ever evolving versions of the WFM application, the team has taken a moment to put together some of the best practice suggestions to maintain and monitor you environments health.