Nice Uptivity et inContact_alliance prometteuse_entête FR et ANG

Nice Uptivity & inContact : a promising alliance!

Nice, Uptivity and inContact are now only one! Nice announced in May 2016 the fusion of both companies that now put them first in line in their field of workforce optimization and of cloud based technology for call centers.

Compagnies backgrounds

In 2014, InContact announced the acquisition of Uptivity. The enterprises affiliated in order to develop their target market and gain notoriety and sales of their products.

Has now become two leaders in their field, Nice completed the strategic acquisition of the fusion of Uptivity and InContact, revolutionizing the era of customer experience.

Services offered

Organizations of all sizes can now benefit from:

  • A true contact center cloud offering
  • Most complete range of world class integrated contact center applications, offered by a single vendor.
  • The Experience Center.

Development strategy

NICE Uptivity and inContact will jointly offer a full range of solutions for the fast-growing Contact Center as a Service (CCaaS) industry that is substantially larger than NICE’s current addressable market. Additionally, the two companies will continue to cultivate their large partner network, enabling partners to offer an unparalleled range of leading contact center solutions, both in US and international markets.

For greather details, we refer you to the complete article of Nice by clicking here.