LOEM conferences will lead you to think about the realities experienced in contact centres and to master the best practices of the industry.
Conference leaders will provide tips and concrete solutions to bring your call centre to the next level. Master the industry’s best practices and help your call centre gain momentum.
Our conferences are given at your location.
Prices are for groups of up to 50 people.
Generation Z is just entering the job market. What should employers expect? Born between 1995 and 2012, these young people are about to revolutionize the professional world with their ideas and behaviours. Are you ready for them?
Are your agents having trouble reaching their targets? Through concrete examples and an outside perspective, this conference will explain performance indicators and raise awareness of the impacts when these indicators are not met.
Quality or quantity? Has your call centre set out coherent objectives? Incompatible objectives can have a significant impact on agents and your centre’s performance. Learn how to target and operationalize your priorities.
Run out of ideas on how to optimize your call centre? LOEM has set out 10 easy solutions that will help you reach your organizational objectives and enhance your centre’s overall performance.
Are there differences from one contact centre to the next? Explore a comprehensive case study and see how contact centres can optimize their business practices to yield surprising results.
Technological advances and the arrival of new generations of employees are driving call centres to adopt new processes and explore different communication channels. But it’s important to remember that human technology will always be the most important!