Resource Allocation for Workforce Management

Are you having a hard timing managing your required resources for your Contact Center? Strategic Planning for your workforce is a niche expertise, one that’s hard to find. What if this type of expertise was offered to you, on site, without having to comb through resumes to find the right fit. 

What is Workforce Planning??

Workforce planning is a proven methodology in contact centers to help manage demand based on fluctuating business needs.

It is a mathematical process that allows a contact center to analyze the number of resources needed to respond for:

  • Call Handle levels
  • Offline Activities

Workforce planning is also the ability to determine in advance the number of resources needed at any given moment in order to meet the needs of your contact center.

So what is resource lending?

LOEM is now offering a resource placement for small, medium, and large enterprises who need help with scheduling resources.

Count of LOEM to help your business grow:

  • Replace your resources during their absences and/or vacation
  • Get help during recruitment periods
  • Add a team member during peak business periods

Whether a one-time need or a long term solution, we are committed to providing you with the help you need to effectively plan your contact center resource schedules.

Our goal is simple:

  • Reduce labour costs
  • increase the efficiency of your employees, avoiding call overload
  • Reduce call wait times
  • optimize long-term trend analysis
  • optimize the different ranges of resource availability

Our consultants: Senior Experts

Our consultants are experienced workforce planners with an average of over 10 years of experience each.

Professional and courteous, we guarantee that the resources provided by LOEM will rapidly meet the needs of your business.

WFM tools that we can help with

Our experts have mastered the following Workforce Management suites, Calabrio, IEX by NICE, Verint, Interactive Intelligence, and Genesys.

Prêt de ressources - Site Web LOEM - Outils WFM

Learn more about resource lending for workforce management.

Would you like to see how LOEMs resource lending can help you? Share your projects with us and we will provide a custom solution for your needs.