Support & maintenance

LOEM has an experienced bilingual team of professionals who provide quality technical and functional support, and also, the maintenance of the technologies.

LOEM offers three types of maintenance contracts.

TYPEPremiumPremium PlusPlatinum
Support * HOURS8 a.m. to 6 p.m. EST7 a.m. to 9 p.m. EST24/7
Support * DAYSMonday to FridayMonday to Friday7 days/week
Professional Services HOURS8 a.m. to 6 p.m. EST7 a.m. to 9 p.m. EST7 a.m. to 9 p.m. EST
Professional Services DAYSMonday to FridayMonday to FridayMonday to Friday
7 a.m. to 9 p.m. EST
Saturday and Sunday
8 a.m. to 6 p.m. EST
  • Technical support (day 2 support)
  • Functional support (up to 30 minutes per ticket from 8 a.m. to 6 p.m. from Monday to Friday)
  • Professional services for software updates (minor updates included for ET, ES and SR)
  • MANA alerts management (optional)
  • Service offered for the following products: Cisco, Calabrio, Uptivity

If our plans do not meet your needs, we will develop a customized strategy to help you attain your business goals.