Submission form for training


* Name

* Given Name

Job Title

Company

* Telephone Number

* Email

e-LOEM TRAINING | EXCLUSIVELY ONLINE

Check the training (s) you are interested in.

Indicate the following in the "Comments" box at the bottom of the page:

  1. The number of licenses required per training
  2. The language of preference by license (between English and/or French)
    Example: A1. Agent 101: 50 licenses in French and 10 licenses in English

AGENTS – Program dedicated to customer service agents
 A1. Agent 101 : Call Handling A2. Agent 201 : Managing difficult calls effectively A3. Emails and live chat : Efficient written communications

SALES – Program dedicated to customer service and sales agents
 S1. Sales 1 : Customer Approach S2. Sales 2 : Customer Upselling

QUALITY – Program dedicated to the quality management team
 Q1. Quality Management : Best Practices Q2. Coaching : a priority for contact centres Q3. Building objective and efficient evaluation forms

WORKFORCE – Program dedicated to the workforce management team
 E1. Workforce management : Best Practices

PROFESSIONAL TRAININGS | PROVIDED ON LOCATION

You would like to offer a professional training to your resources? We also offer the possibility of conducting our trainings live at your place of business, for groups of 10 people or less per session.

Indicate in the comment box below to which training (s) you are interested in:

COMMENTS