Calabrio Inc.


Calabrio Inc. develops and markets Calabrio ONE®, a comprehensive suite of workforce and quality optimization software for contact centres.

Calabrio ONE® relies on a simple principle to simplify workforce optimization (WFO): the suite is truly designed for users. It may be adapted to different work methods, fosters problem solving and enables employees to share knowledge. Calabrio ONE® is easy to implement, use and support.

EASY TO USE

Calabrio ONE is built on an intuitive, web-based architecture that accelerates the contact center with personalized dashboards and seamless access to data and reporting.

FULLY INTEGRATED

While each component of Calabrio ONE is available as standalone software, nearly half of Calabrio customers choose the integrated suite – a rate of more than four times the industry average. Gartner says integration is worth more than 20 percent in total savings over the life of your investment.

MAKE SMARTER DECISIONS

Analyze multichannel contact center data and share your findings throughout the organization for accelerated decision-making, driving immediate and long-term growth.

THE BEST CANADIAN PARTNER

LOEM has been a certified Calabrio partner since 2008 and is the only firm to provide professional support and services in French and English.

For information on how our partner’s suite can enhance your call centre’s operations, contact us.