Calabrio Inc. develops and markets Calabrio ONE®, a comprehensive suite of workforce and quality optimization software for contact centres.
Calabrio ONE® relies on a simple principle to simplify workforce optimization (WFO): the suite is truly designed for users. It may be adapted to different work methods, fosters problem solving and enables employees to share knowledge. Calabrio ONE® is easy to implement, use and support.
EASY TO USE
Calabrio ONE is built on an intuitive, web-based architecture that accelerates the contact center with personalized dashboards and seamless access to data and reporting.
While each component of Calabrio ONE is available as standalone software, nearly half of Calabrio customers choose the integrated suite – a rate of more than four times the industry average. Gartner says integration is worth more than 20 percent in total savings over the life of your investment.
MAKE SMARTER DECISIONS
Analyze multichannel contact center data and share your findings throughout the organization for accelerated decision-making, driving immediate and long-term growth.
THE BEST CANADIAN PARTNER
LOEM has been a certified Calabrio partner since 2008 and is the only firm to provide professional support and services in French and English.
For information on how our partner’s suite can enhance your call centre’s operations, contact us.
CALABRIO ADVANCED REPORTING: BUSINESS INTELLIGENCE FOR THE CONTACT CENTER AND BEYOND
Calabrio Advanced Reporting breaks down data silos and puts an end to the headache of patching together vendor-, vertical-, and data type-specific reports. Fully aggregate and integrate data from both inside and outside of the contact center with the advanced business intelligence tools in Calabrio Advanced Reporting—a powerful and accurate contact center reporting and analytics platform.