NICE Uptivity


The NICE Uptivity offering is geared specifically to the needs of the SMB market, allowing such companies to finally enjoy an integrated suite of next-generation WFO solutions which cover critical contact center functions.

With the launch of NICE Uptivity, NICE is the only vendor in the market with a complete WFO offering that can be deployed on premise, hosted, or in the cloud for companies of all sizes – from the largest enterprises to small companies.

The modular, integrated suite spans critical contact center functions, allowing SMB contact centers to benefit from a simple and cost-effective set of solutions for next-generation workforce management, call recording, quality management, desktop recording, speech analytics, performance management and customer satisfaction surveying capabilities.

WHY NICE UPTIVITY?

 Whether you’re a small, medium, or enterprise organization, the flexible and modular workforce optimization solution easily scales to your expectations, helping bridge the gap between the needs of today and the goals of tomorrow.

Its ease of deployment, ease of use, and support reduce complexity and costs. With NICE Uptivity, companies that remain with on premise deployments will be able to expand without constraints, as there is a clear growth path with NICE solutions available to ensure that their investments are protected.

WHAT THE SOFTWARE TAKES IN CHARGE

  • Call & Screen Recording
  • Quality Assurance
  • Speech and Data Analytics
  • Performance Management
  • Workforce Management
  • E-Learning and Coaching
  • Survey

PROUD CANADIAN PARTNER 

LOEM has been a certified uptivity partner since 2011. We stand out from the competition by providing professional support and services in French and English.

For information on how our partner’s suite can enhance your call centre’s operations, contact us.