Telecom 2019


LOEM will be presenting a conference at the 2019 Telecom. Keeping up with its annual tradition, LOEM will be present for the tenth year in a row. The event takes place at the Château Laval, on April 10th and 11th, 2019.

Telecom 2019: save the date

The event is a strategic rendezvous for companies working in the customer contact center environment. The Telecom provides the perfect opportunity to meet and interact with key players in the industry, independent experts and clients in the field.

Come and discover the new essential strategy you will need to establish in your company, during the LOEM conference about the interaction between human and technologies. The conference schedule will be annonced soon.

Interaction between Humans & Technologies: an Essential Balance

Contact Centers are facing the constant evolution of technologies. Whether we analyzed performance indicators, use artificial intelligence or hire new generations of agents, it is imperative that the CCCs get along with these changes. How your organization is planning to reach this goal? How will you begin this change while maintaining a human approach in your customer-agent relationships? In this session, we will analyze case studies from companies that have benefited from this transformation.

Networking and Industry Cocktail

LOEM representatives will also be present at the Industry Cocktail. Come meet with us and learn more about our services and see how we can help your customer contact center become more efficient and achieve your company’s business goals.


The registration procedure and the program will be announced soon. Stay tuned! We hope to see you at our conference and we look forward to learning more about your projects!