LOEM Training


  • Prise de contact Initial contact
  • Compréhension du besoin Needs assessment
  • Personnalisation Customization
  • Diffusion Communication
  • Rétrospective Retrospective

LOEM has developed specialized training programs for contact centres.

In addition to creating a strategic customer experience, LOEM’s approach aims to maximize your employees’ potential and provide tools to your team members in order to evolve.

The training programs will meet your needs through a customized approach.

A certification may be added to each training program upon participants successfully completing an exam. This opportunity allows to highlight the excellence of their work and value their efforts.

Our training programs are given at your organization in French or English.

Agents

Agents

Contact center agents are the voice of your business. Give them tools to enhance their performance, provide excellent service and increase customer loyalty.

Leadership

Leadership

Your supervisors are the primary point of contact for your agents. Do they have the right tools to support them and help them develop within their careers?

Quality

Quality

A solid quality assurance program, objective quality forms and effective coaching methods are the keys to a customer call centre’s success.