Leadership


Your supervisors are the primary point of contact for your agents. Do they have the right tools to support them and help them develop within their careers?

Through our training sessions, your supervisors will learn to create trust relationships with customers and use techniques to support their employees and help them progress in their careers. Participants will acquire new management styles and discover how to integrate them into their day-to-day tasks. A certification may be added to each training program upon participants successfully completing an exam. It is the opportunity to highlight the excellence of their work and value their efforts.

 

Our training programs are:

  • Prise de contact Given at your
    organization
  • Disponibles en anglais Available
    in french
  • Jusqu'à 10 participants Up to 10
    participants
  • Durée du module A successful start: transitioning to lead 3 hours
  • Prix du module A successful start: transitioning to lead 1500$

Discover how to establish a relationship of trust with your team. Learn the basics of leadership with the tasks and challenges related to being a Supervisor. Avoid common errors when in the role and learn the tools to properly lead your team in order to achieve its objectives.

  • Personalized approach Personalized approach
  • Interactive training Interactive training
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  • Durée du module Manager & Coach: the duality of a supervisor 3 hours
  • Prix du module Manager & Coach: the duality of a supervisor 1500$

Understand the differences between management and coaching. Discover the importance of using the right tools for each role and apply them through practical use. Learn how to effectively coach your team to motivate your agents and develop their skills.

  • Personalized approach Personalized approach
  • Interactive training Interactive training
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  • Durée du module Four management styles of a supervisor 3 hours
  • Prix du module Four management styles of a supervisor 1500$

Learn to recognize the capacities, motivation, and personalities of each member of your team in order to adapt your management style. Motivate your team by adopting a situational leadership style using adequate management criteria.

  • Personalized approach Personalized approach
  • Interactive training Interactive training
Register to our training