Your supervisors are the primary point of contact for your agents. Do they have the right tools to support them and help them develop within their careers?
Through our training sessions, your supervisors will learn to create trust relationships with customers and use techniques to support their employees and help them progress in their careers. Participants will acquire new management styles and discover how to integrate them into their day-to-day tasks. A certification may be added to each training program upon participants successfully completing an exam. It is the opportunity to highlight the excellence of their work and value their efforts.