Having trouble reaching your sales targets? Let us help you attain them with our certified sales training.

The Sales program will provide your agents with access to leading sales techniques to suggest adapted products to customers and maximize their satisfaction. A certification may be added to each training program upon participants successfully completing an exam. It is the opportunity to highlight the excellence of their work and value their efforts.


Our training programs are:

  • Prise de contact Given at your
  • Disponibles en anglais Available
    in french
  • Jusqu'à 10 participants Up to 10
  • Durée du module Sales 1: Customer approach * 75 minutes
  • Prix du module Sales 1: Customer approach * $100 / agent

Do you know how to distinguish different customer types? Learn to recognize the customer you are speaking with among six standard profiles and use the right words. Use questioning techniques to determine and understand the customer’s needs.

*  Prerequisite: A1 program

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  • Durée du module Sales 2: Customer upselling * 75 minutes
  • Prix du module Sales 2: Customer upselling * $100 / agent

Capitalize on your knowledge of the customer to find the winning solution. Use the technique when a customer hesitates and highlight the advantages of the product or service. Learn to increase customer loyalty by maximizing customer satisfaction.

Prerequisites: A1 and S1 programs

Register to our training