Do you receive too many calls for the number of agents? Follow our WFM trainings to optimize the day-to-day management of your call centre.
The sessions will help your workforce management team reach your service objectives, assign the right number of resources at the right time and carry out long-term, short-term and real-time planning accurately and efficiently. Certain sessions also provide the opportunity to draw up custom files based on your inputs. A certification may be added to each training program upon participants successfully completing an exam. It is the opportunity to highlight the excellence of their work and value their efforts.