Support & maintenance
LOEM has an experienced bilingual team of professionals who provide quality technical and functional support, and also, the maintenance of the technologies.
LOEM offers three types of maintenance contracts.
|Support * HOURS||8 a.m. to 6 p.m. EST||7 a.m. to 9 p.m. EST||24/7|
|Support * DAYS||Monday to Friday||Monday to Friday||7 days/week|
|Professional Services HOURS||8 a.m. to 6 p.m. EST||7 a.m. to 9 p.m. EST||7 a.m. to 9 p.m. EST|
|Professional Services DAYS||Monday to Friday||Monday to Friday||Monday to Friday
7 a.m. to 9 p.m. EST
Saturday and Sunday
8 a.m. to 6 p.m. EST
- Technical support (day 2 support)
- Functional support (up to 30 minutes per ticket from 8 a.m. to 6 p.m. from Monday to Friday)
- Professional services for software updates (minor updates included for ET, ES and SR)
- MANA alerts management (optional)
- Service offered for the following products: Cisco, Calabrio, Uptivity
If our plans do not meet your needs, we will develop a customized strategy to help you attain your business goals.